Download Taking Conversations from Difficult to Doable: 3 Models to Master Tough Conversations AudioBook Free
You can grasp the artwork of tough conversations. This book shows you how. Have you ever dreaded holding a tough but necessary chat with an employee, coworker, or manager? Do you defer such conversations far too long? Have you ever launched into a hard conversation unprepared, only to have the conversation spiral out of control? Most market leaders answer yes to at least one, if not absolutely all, of these questions. Taking Discussions from Difficult to Doable may help you bite the bullet and say what needs saying. Lynne Cunningham, MPA, points out why we shy away from these critical conversations and provides the tools and methods to navigate them confidently and effectively. Here is just a sampling of the book's insights:
- What happens whenever we ignore situations that require a difficult chat
- How to structure and perform a chat with a peer, direct report, manager, or medical doctor
- How to use each of the three powerful chat models complete in the publication so that the end result is a win-win
- Why creating formal Requirements of Tendencies at your company, and making them essential to your culture, provides a solid foundation for difficult conversations
- How to reply whenever a person's tendencies doesn't change after a hard conversation
