Download Leading the Unleadable: How to Manage Mavericks, Cynics, Divas, and Other Difficult People AudioBook Free
The control-freak, the narcissist, the slacker, the cynic... Difficult people will be the worst part of your manager's job. Whether it comes from direct reports or people above, outbursts, irrational demands, griping, and other disruptions have to be dealt with - and it's your responsibility to do it. Leading the Unleadable converts this dreaded task into a self-explanatory process that lightly, yet effectively, increases behaviors. Written by an insider in the technology industry, where personality issues consistently wreck jobs, the book shows a core real truth: most people actually "want" to add results, not cause head pain. Once you realize the potential for change, the book's simple steps, instances, and scripts clarify how to right even the most hopeless situations. You'll understand how to:
- Master the necessary mindset
- Explain the problem calmly in a brief feedback session
- Get a commitment to change, and follow up
- Discipline others to replicate the procedure
- Develop the situational awareness required to position trouble even previously in the future
