Download What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint AudioBook Free
The best companies on the planet discover what their customers desire - and then deliver it in memorable and deeply individual experience. How well do you know your customers? What Customers Crave examines the way the hyper-connected current economic climate is radically changing consumer expectations, and discloses what companies need to do to stay at the top. The solution rests on two simple questions: What do your visitors love? What do they hate? Find the answers, and you're well on the way to success. Jam-packed with tools and illustrations, What Customers Crave can help you reinvent how you build relationships customers (both digitally and non-digitally) and: Gain important insights into who they are and what they value
- Use listening content and Contact Point Advancement to refine customer types
- Engineer experiences for every single micromarket that are not only exceptional, but insanely relevant
- Connect over the five most significant touchpoints
- Co-create with your visitors
- And a lot more
