Download Truth at Work: The Science of Delivering Tough Messages AudioBook Free
The truth concerns! New York Times best-selling creator Mark Murphy results, with the latest research and approaches for delivering tough information without triggering anger or defensiveness. The best workplaces have a very important factor in common: They speak the truth! And they undertake it without triggering anger, resentment, or defensiveness. Unfortunately, an impressive 80 to 90 percent of employees and managers are reluctant, or have difficulties, to speak the truth. New York Times best-selling creator Mark Murphy provides the research and tools for calmly and rationally leading people to question their preconceptions, acknowledge new information, and finally change their beliefs. Truth at Work shows that by moving from confrontations to interactions, from emotions to facts, and from diatribe to dialogue, you can get everyone to hear and acknowledge hard truths. You'll learn:
- How mental health phenomena like cognitive dissonance, the Dunning-Kruger impact, and selective perception cause people to deny, withstand, or attack the truth
- How to delayer your interactions into four parts (facts, interpretations, reactions, ends) and which pieces you should and shouldn't reveal
- How the five-part I.D.E.A.S. script can make someone a willing participant in a truthful dialogue
- How to determine if your current approach is too challenging or too delicate
- A checklist for diagnosing whether you desire a one-time chat or multiconversation process
- How organised listening can help you calmly and logically control volatile interactions
- The seven phrases that make people protective (and what you ought to say instead)
- And a lot more!
