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Best-selling author and people-productivity expert Rebecca L. Morgan is a qualified speaking professional and managing partner of the Morgan Seminar Group in San Jose, California. Morgan works with organizations that are looking their people to work smarter, and with individuals who want to get more done. She has lectured to the executives, managers, salespeople, customer support reps, individual contributors, and support staff of a few of the country's best organizations on subject areas such as time management, communication, and customer support. She helps businesses design lasting solutions. Defrosting Telephone Cold Calls breaks through the ice of "cold calls" and discusses tricky business questions such as: How will you get through calling "guards" - the receptionist? How will you overcome call reluctance? How will you qualify the decision to see if your product/service and the chance are a good fit?
