Download Recipe for Customer Service Success AudioBook Free
This entertaining and informative listen gives you three key ingredients every manager must use in their own recipe for customer support success. The concepts are illustrated with relevant stories and examples. Understand how to combine up your own version of customer support success, how to define, match, and exceed your customer's expectations, how to bolster and reward the behaviors you want repeated, and how to proceed if your customers have become "Nordstromized."
