Download Customer Mania!: It's Never Too Late to Build a Customer-Focused Company AudioBook Free
THE MAIN ONE Minute Manager meets Yum!, the world's most significant restaurant company, in this practical guide to making superlative customer support drive your business to success. Customer Mania! tells the story of your company Chairman and exactly how his search for superlative customer support has become the driving force for empowering his staff and growing his business. By embracing David's philosophy and projecting the vision themselves, the whole workforce helps the business turn into a leading worldwide success. Though written in the parable style of all his previous books, this can be a first to be predicated on a genuine story. Ken Blanchard is a consultant to David C. Novak, the chairman of Yum! Brands (formerly Tricon Global Restaurants), which owns three of the world's most widely known fast food franchises: Pizza Hut, KFC and Taco Bell. Yum!'s combined force gives it an extraordinary portfolio of 33,000 restaurants in over 120 countries, making it the #1 restaurant chain worldwide by outlets, although McDonalds outperforms it by sales.
