Download The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance AudioBook Free
Management lessons from the world's most profitable airline "If you wish to know how one organization can transform the competitive rules of the overall game for an entire industry, read this book."--James L. Heskett, Baker Foundation Professor, Harvard Business School and Coauthor of The Value-Profit Chain Fortune magazine calls Southwest Airlines "the most successful airline in history." With market value greater than all of those other U.S. airline industry combined, Southwest Airlines can be an amazing company with amazing management practices. Drawing on considerable research and interviews with frontline Southwest employees, managers, and senior executivesThe Southwest Airlines Way explains how Southwest's relationship-based performance principles can be adopted by managers in any industry, with dramatic results. Full of frontline tales of Southwest's innovative management style, this compelling book explains how Southwest's relentless focus on high-performance relationships and its own people-management practices have been the main element to its unparalleled success in the airline industry. It reveals how any organization willing to invest enough time and effort can learn from Southwest's management style by creating shared goals, shared knowledge, and mutual respect among management, employees, and suppliers. This is the secret of how Southwest constantly outperforms its rivals in the high-pressure, timesensitive airline industry.
