Download When Should a Leader Apologize - and When Not? (Harvard Business Review) AudioBook Free
When corporate leaders or the organizations they represent screw up, they face the difficult decision of whether to apologize publicly. A public apology is a risky move. It's highly political, and every word matters. Refusal to apologize can be smart, or it can be suicidal. Readiness to apologize can be seen as a sign of character or one of weakness. Because the stakes are so high, Barbara Kellerman says, leaders shouldn't extend public apologies often or lightly. - From the April 2006 issue of Harvard Business Review
