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Handling Difficult People provides concrete ways of identify and handle difficult people. The author emphasizes being proactive to take care of, not only cope, with them. The audiobook first underscores your right to defend yourself instead of concentrating on why the difficult person is somehow right. Armed with permission to defend yourself, you can then work on identifying the four types and then employ strategies and tactics to deal with each kind. The author emphasizes narrowing the types down to four and that means you can quickly identify the type, set up the effective technique to deal get back type, and then employ the specific tactics recommended by the writer. The book identifies one truly difficult type, the attacker, and three easier types to deal with types: the complainer, the know it all, and ineffectives. The author states that dealing with attackers is unproductive - not forgetting being disturbing and upsetting. The most effective approach is to contain the attacker and seek to exit from the relationship as quickly as possible. Others can be handled effectively, and the writer sets out strategies and tactics to take action, emphasizing that handling these folks works best if you have the finish in mind. What would you like to accomplish and what is it possible to accomplish? Sometimes, you just must deal with them, as family or bosses at the job; often, you can maneuver them out of your life. The author identifies fives areas you meet these folks, and ways to handle them accordingly: family, friendships, professional encounters, business or work, and in the community.
