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"Defining moments," according to Badaracco, occur when managers face business issues that trigger difficult, deeply personal questions. In deciding how to act, managers reveal their inner values, test their commitment to those values, and finally form their characters. Badaracco builds a framework for approaching these dilemmas around three cases of increasing complexity, reflecting the escalating obligations managers face as they advance in their careers. The first story presents a young man whose choice will affect him only as an individual; the next, a department head, whose decision will influence his organization; the third, a corporate executive, whose actions will have much bigger, societal ramifications. To steer the decision-making process, Badaracco draws on the insights of four philosophers--Aristotle, Machiavelli, Nietzsche, and James--because they feature practical rather than theoretical advice. He thus bridges the gap between classroom philosophy and corporate pragmatism. The effect is a flexible framework that managers can draw to resolve issues of conflicting responsibility in practical ways.
