Download Managing Knock Your Socks Off Service AudioBook Free
Today's customers demand service that's not just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of "Managing Knock Your Socks Off Service" provides readers with up-to-the-minute advice how they can create world-class service both in their operations and through their people, whether they use customers face-to-face, on the phone, or in e-space. Revamped with new examples, stories, and research, and featuring cartoons by John Bush, the book gives readers practical, proven ways to: find and retain service-oriented people; become familiar with customers intimately; build a service vision train and coach; create and maintain something management process that aligns people, systems, and customers; involve and empower employees; and, recognize and reward good performance.Filled with examples from service standard-setters such as Fed-Ex, QVC, while others, "Managing Knock Your Socks Off Service" shows how to build great service on a day-to-day, real-time, every-time basis.
