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Studies also show that companies spend millions of dollars on team development, benchmarking, and other quality initiatives. Yet so many save large numbers with the same initiatives. What makes the difference? Total Quality Management-integrating initiatives into a systematic quality improvement process. Worker engagement works, but only as way of owning a business. It is not something you dabble in. It generally does not work as a short-term solution or an intriguing experiment. It is truly a Pandora's Box, tempting to wide open but powerful enough to change your "world" forever. The primary difference is the fact that instead of launching all the ills that could plague humanity, unlocking this package produces a torrent of positive energy, excitement, ideas, and improvements. If you want to know how today's most successful companies are receiving the most from their quality initiatives, pay attention to Total Quality Management. It lays out the guidelines that you can put work-today.
