Download A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong, Second Edition AudioBook Free
Using numerous real-life good examples, A Complaint Can be a Product shows precisely how to handle claims in a way that brings profit to your organization and satisfaction to your customers--even when you have to state no. This second release features two brand-new chapters on obtaining and giving an answer to complaints on the Internet; a new section how to deal with and take benefit of claims that are fond of your privately; and, turning the tables, a section how you can complain constructively and effectively. And throughout, the book has been seriously revised, with a wealth of new good examples, tools, and strategies.
