Download How Netflix Produces Happy Endings AudioBook Free
Netflix creates loyalty with every conceivable tool of friendly persuasion, from high-tech market examination to low-tech phone banking companies manned by people well-known for coaxing smiles out of grumps. Final result: a captivating, highly successful enterprise that has beaten off numerous competitive threats and built an a lot more credible assurance of future growth. Face it: America is a rich country with mediocre services. What happens when one of your electronic digital gizmos dies doing his thing? Does the maker instantly send you a personal apology, plus a reimbursement offer, plus a special phone number to call for further help? Certainly not....
