Download Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business AudioBook Free
Is your business empowered for success? You know it's happening inside your business. Your people - using low-cost, accessible technology - are connecting with customers and building ground breaking new solutions. But who are these creative problem solvers? How can you lead them? How can you be one? We call them HEROes: highly empowered and resourceful operatives. Your company needs them because, in age tweets, iPhones, Facebook, YouTube, and an ever-evolving torrent of web information, your visitors now step up to the counter-top armed with an increase of data and gain access to than ever before - often overmatching your team. In Empowered, Forrester's Josh Bernoff - coauthor of the pioneering e book Groundswell - and Ted Schadler explain how to enhance your business by unleashing the push of HEROes. The truth is, a 3rd of your details workers already use commonly available solutions that your business does not sanction. Empowered offers you a prescription for embracing this covert invention. In the centre of your HERO-powered business is a fresh pact between these employees, company professionals, and IT: HEROes build new answers to meet customer needs, management pieces clear rules while stimulating experimentation, and IT expands its role to both support and secure these business solutions. Fueled by data from Forrester Research, Empowered is filled with the business tools and information necessary to move your organization several steps ahead of the competition:
- Statistical examination of the 16 percent of customers who account for 80 percent of online impact
- The HERO index: a scorecard of the companies and departments with - and the fewest - HEROes
- The game plan for IT's new role as an integral spouse in technology empowerment throughout the company
- Dozens of case studies and samples from firms atlanta divorce attorneys industry, from retail to business services
