Download The Welcomer Edge: Unlocking the Secrets to Repeat Business AudioBook Free
The Welcomer Advantage provides functional recommendations and strategies so that any company - regardless of industry or size - can increase the quality of its customer support and the quantity of its dedicated customers. The principles layed out in The Welcomer Advantage are general for all sales and service surroundings. It details four distinct types of service pros - the people that can make any customer service/sales function or division a success. Understanding that each category has definitive service personalities will help a company at its most critical second: the encounter that brings two people together to make the sales or further increase brand devotion. In the centre of this publication is the "Welcomer", a particular group of friendly, engaging people who are innately intuitive and perceive customers as people first. Identifying and recruiting welcomers - as part of a company's team - is the main element to success. Creator Richard Shapiro, the creator and leader of THE GUTS For Consumer Retention, provides real-life samples and anecdotes to help transform this concept into action. The end result is that The Welcomer Advantage shows how sales and customer associates can have a powerful impact on income because they determine the outcome of the all-important first impression, which translates into whether or not a company will achieve its most critical goal - repeat business. The Welcomer Advantage gives any company or corporation the competitive edge.
