Download Pay Attention!: How to Listen, Respond, and Profit from Customer Feedback AudioBook Free
Make customer feedback work with your business. Customers are speaking loud and clear through a miriad of mediums. Proof shows that customers won't are a symbol of the hurried and complacent service that has been the norm. They may be looking for a positive, memorable experience. Organizations that provide that level of service will earn their devotion. Customers bottom part their decisions on nothing more than a good or negative review of your product and/or service. Pay Attention! paves the way. Your company is victorious when you:
- Understand Customer Anticipations
- Embrace and implement The RATER Factors
- Define who you are and what you offer
- Become E.T.D.B.W. (Easy To Do Business With)
- Connect with your audience in every mediums
- React appropriately and respond immediately to customer responses
- Recover sincerely when things go incorrect
