Download At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques AudioBook Free
Helpful information to refocusing your business on those who matter most: customers and employees. Technology and public press tools have made it easier than ever for companies to talk to consumers. They can listen and join in on interactions, solve problems, get instant reviews about their products and services, plus more. So why, then, are most companies not carrying out this? Instead, it seems as if customer support reaches an all-time low, and that the few companies who are choosing to concentrate on their customers are experiencing a great competitive benefit. At Your Service clarifies the value of refocusing your business on your customers and your employees, and just how to get it done.
- Talks about how to create a culture of empowered employees who understand the value of any great customer experience.
- Advises on the necessity to talk that experience with their customers and prospects.
- Frank Eliason, identified by BusinessWeek as the 'most famous customer support manager in america, possibly in the world', has generated a reputation for supporting large businesses enhance the way they connect with customers and enhance their connections.
