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This fascinating publication is written by Ms. O'Neill as a "sequel" to her prior book about making money on the phone, Grow Your Mobile Room or Go Bust: Make Money on calling and Avoid the telephone Room from Hell - an Insider's Essential Guide. Focusing on the Nine Critical Factors created in her prior publication, Ms. O'Neill takes the reader into greater information to mastering your cellphone skills in this publication. This book is obviously a "must-have" for anybody working on the telephone for upping your bottom line. No real matter what type of company you are, there is always room for improving your phone skills. Regardless of who you are - if the phone room staff or the top of the organization, these insider's secrets to mastering your phone skills in this wonderful "sequel" to the initial publication by Ms. O'Neill are a must have in today's business world. With over twenty years of experience working in various call centers, handling phone room procedures or training others, Ms. O'Neill provides reader candid advice for just about any business owner's cellphone procedures. With her BA in Psychology from a esteemed research college or university in addition to her Honors studies in addiction, she joined a global Honors Population as a Lifetime Member.