Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

Download Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary AudioBook Free

Great customer service is rare. Actually, one survey found that while 80 percent of companies detailed themselves as delivering "superior" service, consumers predicted the number at a mere 8 percent. The issue, according to service expert Steve Curtin, is really fairly simple. When asked what their work requires, most employees list the tasks and tasks associated with the position. Very few refer to the real essence of the job, that ought to be their highest top priority - to create delighted customers who'll be less price very sensitive, have higher repurchase rates, and enthusiastically recommend the business or brand to others. Without this customer concentration, all that is present is a exchange - and transactional service does not make a enduring positive impression or inspire loyalty. Pleasure Your Customers discloses three truths common to all or any exceptional customer service experience and presents seven behaviours that, when exhibited by employees, recognize extraordinary customer service from the ordinary transactional customer service to which consumers have become accustomed. With real-world reports and even more than 200 examples from a variety of business, this audiobook is a source that will help listeners all over take their customer service from regular to extraordinary!


Category: Decision-Making & Problem Solving

Details

Publisher

Gildan Media, LLC
Language

English
ISBN

DATE

2013-07
Author

Steve Curtin

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