Download The Outstanding Organization: Generate Business Results by Eliminating Chaos and Building the Foundation for Everyday Excellence AudioBook Free
Winner in the Shingo Research and Professional Publication Award! After two decades in the trenches of supporting companies design and build better, more efficient operations, Karen Martin has pinpointed why performance improvement programs usually fail: Chaos, the sneaky but powerful pressure that frustrates customers, helps to keep business market leaders awake during the night, and saps company morale. In The Exceptional Firm, Karen offers a toolbox for combating chaos by creating the organizational conditions that will allow your improvement efforts to return higher gains. Proven, functional, and astonishingly simple, Karen's system targets four key conducts for organizational quality - Clarity, Target, Discipline, Proposal - that, once instilled into a company's DNA, open the door to sustainable progress and profit. This well-organized, inviting-to-read guide shows all you need to learn about:
- How the lack of clarity and focus adds millions of dollars of unneeded labor price and slows improvement on all fronts
- How you can gain a competitive border by adopting the type of disciplined conducts typically found in the military, knowledge, law enforcement, athletics, and the arts
- Why you should stop fretting about worker satisfaction - and begin related to yourself with worker engagement
- Why adopting various improvement approaches without building a basis for success won't solve your problems - and can likely create more chaos
