Download Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet AudioBook Free
You must deliver an amazing customer experience. Why? It is the competitive border of new-era business - in virtually any market and any economy. Renowned customer experience expert Shep Hyken talks about how consistently amazing customers through stellar service can raise your company from good to great. All transformations require a role model, and Shep has found the perfect role model to motivate your team: Ace Hardware. Ace was called as one of the top 10 10 customer service brands in the us by Businessweek and rated highest in its industry for client satisfaction. Through revealing tales from Ace's over-the-top work with customers, Shep explores the five tactical areas of customer amazement: command, culture, one-on-one, competitive border, and community. Delivering amazing service requires everyone in your company to step up and become a leader. It doesn't take a subject. It takes the right set of tools and ideas. To help you empower employees in any way levels, Shep brings this content to a deeply sensible level. His 52 Amazement Tools - like "Ask the extra question" and "Focus on the customer, not the amount of money" - are simple, clear, useful for almost anybody, and recognized with convincing research and stories. On this audiobook you will see the tools and tactics you will need to transform your company into a seriously customer-focused procedure that will amaze every customer every time.
