Download Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine AudioBook Free
A customer experience roadmap to enhance your business and culture. Chief Customer Official 2.0 will provide you with a proven framework that has launched and advanced the client experience transformation in businesses in every vertical throughout the world. And it will take years off your learning curve. Written by Jeanne Bliss, worldwide power on customer experience, and preeminent thought innovator on the role of the Customer Leadership Exec (such as Chief Customer Official, Vice President of Customer Experience, etc.), this booklet uses the five-competency model she uses to coach the C-Suite and Chief Customer Officers.
- 1. Manage and Honor Customers as Belongings
- 2. Align Around Experience
- 3. Create a Customer Listening Journey
- 4. Proactive Experience Reliability and Advancement
- 5. One Company Accountability, Command & Decision Making
Chief Customer Official 2.0 will get you into action quickly with a united control team, and will switch your business intent to earning the right to growth by improving customers' lives. Jeanne Bliss fearlessly stocks her tools and control 'recipe cards' for leading and enabling your business transformation. And she provides sensible guidance how to embed the five competencies into how your business develops products, would go to market, enables and rewards people, and conducts annual planning. Including over 40 accounts of activities by Customer Command Executives throughout the world, this is actually the booklet you have been looking forward to that instructs it enjoy it is and provides you the framework to build your customer-driven progress engine unit. Jeanne Bliss pioneered the Customer Leadership Exec position, keeping the role for 20 years at Lands' End, Allstate, Coldwell Banker, Mazda, and Microsoft Companies. Since 2002 she's led CustomerBliss, a preeminent customer experience transformation company where she helps companies achieve customer-driven progress. She is a worldwide keynote speaker, and sought frequently by major marketing for her perspective. Jeanne is the co-founder of the Customer Experience Professionals Association, established to advance the worldwide willpower of customer experience and customer experience practitioners. She actually is also the best-selling author of
Chief Customer Official: Getting Past Lip Service to Passionate Action (2006), and
I Love You More than My Dog: Five Decisions to Drive Extreme Customer Loyalty in MEMORIES and Bad (2011).
