Download The Zappos Experience: 5 Principles to Inspire, Engage, and Wow AudioBook Free

Zappos. The name has come to stand for a fresh standard of customer support, an incredible online shopping experience, a great location to work, and the most impressive transformational business success storyline of our own time. To put it simply, Zappos is revolutionizing business and changing lives. Now, Joseph Michelli, author of the internationally bestselling business literature Prescription for Superiority and The Starbucks Experience, points out how Zappos can it - and how you can get it done in your industry. The Zappos Experience takes you through - and beyond - the playful, offbeat company culture Zappos has become famous for. Michelli uncovers what occurs behind the scenes at Zappos, demonstrating how employees by any means levels are powered by a day-to-day basis while providing the "big picture" authority methods which have earned the company $1 billion in gross annual gross sales during the last a decade - with minimal advertising. Michelli breaks the strategy into five key elements:

• Serve a Perfect Fit - create bedrock company beliefs
• Make it Effortlessly Swift - deliver a person experience easily
• Step into the Personal - connect with customers authentically
• S T R E T C H - grow people and products
• Play to Win - play hard, work harder

When you improve the customer experience, increase employee engagement, and create a lively culture, you can't help but succeed. Zappos has woven these five key components into a seamless strategy that is the envy of business leaders. Now that strategy is yours. With The Zappos Experience, Joseph Michelli provides a package for instant success to your doorstep. All you have to do is wide open and use it.