Download Be Our Guest: Perfecting the Art of Customer Service AudioBook Free
Exceeding expectations rather than simply gratifying them is the cornerstone of the Disney method of customer service. Now, honoring the 10th anniversary of the initial Be Our Visitor, the Disney Institute, which is experienced in helping experts see new choices through ideas not within the typical work environment, is disclosing even more of the business enterprise behind the magic of quality service. During the last 25 years, thousands of experts from more than 35 countries and more than 40 business have attended business programs at Disney Institute and discovered how to modify the Disney way because of their own organizations.
