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THE INFO Technology Infrastructure Catalogue (ITIL®) is a framework with the goal of closing the gap between IT departments and the needs of any business. The application of the developed suggestions within the framework of ITIL® allows IT departments to boost their overall efficiency; from the way IT infrastructure is created and were able to how individual service interactions within the business enterprise are conducted. By using Key Performance Indications (KPIs), ITIL® steps the effectiveness of an IT business by inspecting data related to performance, issues, process improvement, and improvement. Given its framework composition, one of the key strengths of ITIL® is its capability to be designed and modified to fit the unique composition and needs of an organization. By not prescribing a specific set of rules, the dynamic character of ITIL® affords the ability to be scalable and adaptable within an business.
