Download Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way AudioBook Free
New York Times best-selling writer shares an internal take a look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed company. Powered to Joy provides an exclusive, behind-the-scenes take a look at CEO Steve Cannon and his management team's ambitious, multi-pronged technique to elevate the company's customer experience to best-in-class across all brands and business. The author proved helpful closely with leaders inside the organization to understand the customer experience transformation as a high operational and ethnic priority for Mercedes-Benz. This audiobook gives listeners a special, all-access take a look at senior leadership's eyesight, strategy, and tactical steps to create and preserve the wide-sweeping actions had a need to deliver the best customer experience.
