Download Humble Consulting: How to Provide Real Help Faster AudioBook Free
This book uncovers what must be done for consultants of most types, as well as organizational market leaders, to be really helpful in dealing with the sophisticated, systemic, constantly changing organizational problems of today. They have to rapidly develop a marriage of trust and openness that enables clients, subordinates, and associates to show what is really on their intellects and jointly create a sense of what's the challenge and what kind of adaptive response could best deal with it. Schein first presented some of these ideas in his foundational 1969 booklet Process Consultation, which continues to be in use today. However now clients don't possess the time or endurance for the never-ending questioning that characterized much of process discussion. And clients still expect consultants to hand them answers. But Schein has come to understand that answers from outsiders are useless, because they're often working the wrong problem, hardly understand your client organization's culture, or disregard the fact that constant change makes today's alternatives obsolete tomorrow. To achieve a joint sense of what to do requires consultants and other helpers to build up an alternative kind of marriage with clients - a set of attitudes and conducts that Schein message or calls humble consulting. Schein shows how helpers can display as soon as of first contact a level of caring and attention to go from romantic relationships of professional distance to romantic relationships of customized trust and openness. And he gives many examples of the deep changes in mindset, tendencies, and daily actions that flow out of this new helpful consulting model.
