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I have a few pre-determined questions for you. Are you miserable at the job every day? What exactly are you getting away from your job? Perhaps you have seen campaign opportunities open up for you? Do you have good human relationships with coworkers? How often are you consumed with stress, even after you get home? Will opinions from your supervisor make you feel proud or frustrated? I fully understand those frustrations, and, having experienced most of them plus more, I want to help. By showing the principles I've learned in customer care roles, hopefully I could minimize your learning curve and increase job satisfaction. In addition to showing actionable insights how to boost in your role, this publication includes portions poking around important personal questions. Why even value your customer support job? What can you gain from these jobs? How do you benefit from providing a full effort? I bet many of you are leaving opportunities on the table and losing your precious time, just like I did when I first started out. This book contains the same advice I'd share with my young siblings, a new coworker, or a stranger on the road. I've done everything I could to refine my ideas and present them in a straightforward yet impactful way. I've illustrated the concepts using a mixture of personal experience, thought tests, and logic to give you multiple perspectives. Between these various styles, I'm assured you'll gain at least a few valuable insights as you move forward in customer support.