Download Service Excellence Is as Easy as PIE: Perception Is Everything AudioBook Free
Most of us work ourselves foolish concentrating on quality, demonstrated outcomes, and proven results. That's a positive thing. Yet all too often we often stop less than the ultimate step: zeroing in how all our hard work results in to the individual or customer. Why do we spend so much time ensuring the materials are right...therefore little time thinking about understanding? Liz Jazwiec, award-winning writer of Eat That Cookie! and Hey Cupcake!, asks (and answers) this question in her latest booklet. In Service Brilliance Is really as Easy as PIE: Understanding Is Everything, she deploys her hallmark sense of humor and shares some sensible and relatable ways to area in on and improve service. This latest booklet in Liz's "treat trilogy" does a delightful job of explaining the tools and tactics that form the whipped-cream smiley on the pie of service excellence. Not only does she describe how to generate powerful impressions and improve perceptions, she folds plenty of entertaining stories into the mixture. Realistic, right down to earth, and wickedly witty, PIE is perfect for everyone in healthcare or any other service industry. It's filled with ideas that are shocking, simple, and, yes, easy you may already know what.
